Contact Us

Frequently Asked Questions

• I need to make a change to my order
  • I need to update my address with you

    • How can I change my address?

      
      If you wish to change your delivery address, you have a 2 day cooling off period to do so, as after this time, the item will go into production.
      
      However, please contact us using the 'contact form' below if you would like to check if this can be changed after this time.
      
      For orders that have already been dispatched, we are unable to make any changes.  
      
      If you have already moved out and think your order has been sent to your old address, please contact the old property before contacting us. There is a small chance that your parcel will be returned to us but it can often take several weeks to find its way back in the post. 

  • Can I make changes or cancel my order?

    • What's the best way to do this?

      
      Your order details are confirmed in your order confirmation email, sent to you when placing your order. If you notice that the size or colour of your garment is incorrect on the order, you are able to make changes to your order up to 2 days after the order was placed, within the cooling off period. To do this please contact us asap using the 'contact us' form below. 
      
      Once the 2 day cooling off period has passed, your item will enter production and therefore you cannot make changes or cancel your order after this time, as all items are made to order and bespoke. Please see more details on our Terms & Conditions page. 
      
      If you have already received your item and are wondering if you can change it, we may be able to offer an exchange if we have the correct dated garment in stock, however, this is usually unlikely and we would need to print a new one especially for you. Therefore, there is an admin charge for this and a charge for covering the cost of the post back to you. 
      You would also need to pay for the return to arrive with us. 
      
      We cannot exchange any items that have extra printed personalisation.
      
      If any item is found to be faulty then of course we would reproduce the item once we have seen the product and/or photos. 
      
      As our items are made to order, we are unable to offer refunds outside of the 2 day cooling off period.

• Postage and Delivery
  • How We Post

    • Advice on Postage - also see T&C's

      All our UK domestic packages are despatched using the Royal Mail Tracked 48 Service. Once the order is despatched you will receive an automated notification by the Royal Mail to the email address and mobile phone number you provide when placing your order, this will include your tracking number. Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com.

      • UK postage: £5.95
      • EU postage: Varies by country & weight of package – automatically generated at checkout
      • Rest of World postage: Varies by country & weight of package – automatically generated at checkout

      Estimated Despatch Date

      The estimated despatch date for your order is printed on your order confirmation email. We aim to despatch items within 28 days from the order date, or the graduation date (this applies if you are ordering an item with graduates names printed on the back, as we have to wait for the official graduate names-lists to be sent to us by your university for printing, which can be up to a few days before the actual graduation date), whichever is later.

      Peak Times - Summer Graduations

      July and August are peak times for us, as the summer graduations will be underway. Our expanded team will be working around the clock to fulfil orders, but there may be occassions where slight delays may occur. Your patience is greatly appreciated during these times.

      Since Brexit,  all our packages dispatched to the European Union (EU) will be subject to pay customs fees to receive their package. Duties are unpaid currently. We despatch using the Royal Mail Business Tracked & Signed service and DHL Global Mail. For most destinations you will receive an automated notification by the Royal Mail to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific.  Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com. If you have not been sent a tracking number and need to track your item, please contact us using the form below.

      International Orders

      All our International packages are despatched using the Royal Mail Business Tracked/Signed services or DHL Global Mail. For most destinations you will receive an automated notification by the handler to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific.  Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com. If you have not been sent a tracking number and need to track your item, please contact us via the contact page.

      You can sign up for Royal Mail tracking notifications using this link: https://notifications.royalmail.com/nf-rest/

      Postal Returns / Failure to Deliver

      Any items that our returned to us via the Royal Mail due to "incomplete address" or "addressee gone away" or "not called for" or " unknown address" will be kept for 1 year only. We will charge the standard country specific post charge to resend it to you.

      Please ensure your address is correct on your order confirmation email.

      For further information on Postage & Delivery please see the Terms & Conditions

  • I think my order is lost in the post

    • How can I locate my parcel?

      You should receive a notification from the Royal Mail with a tracking number enclosed. Please use the below link to track and trace your parcel.
      www.royalmail.com/track-your-item
      
      If you have not received a tracking number, please contact us using the Contact Us form. 
      
      If delivery fails for whatever reason items are marked as 'return to sender'. Not all posties will leave a “Sorry We Missed You” card, so your first step before contacting us should be to drop into your local Delivery Office with a piece of ID and proof of address, as items are held for up to 2 weeks before being sent back to us. Please note that the 'return to sender' process can take between 4-9 weeks, depending on the country originally dispatched to. 
      
      You must contact us within the 4 weeks of receiving your dispatch email, to inform us that your item has not reached you.
      
      Also, see T&C's page for further information.

  • Christmas Post & Delivery

    • Christmas Post & Delivery

      PLEASE NOTE: Re-opened from Wednesday 3rd January 2024. 

      We will be responding to all email enquiries from the 3rd January onwards, and your email should be dealt with within 48 hours of this date. Please do not send multiple email enquiries, as this will slow down our customer service team.

      ORDER TRACKING INFORMATION

      If you enquiry is regarding order tracking, please check your spam/junk folders, as sometimes these automated emails go into these folders and are hidden.

      ORDER PROCESSING TIMES
      Orders can take up to 28 days to be processed - as per our Terms & Conditions. You will receive an email notification once we have despatched your order. You should also receive an email from the Royal Mail or DHL with a link to the tracking information, this will enable you to trace your package through the postal system (please check junk/spam folder too).

      Many thanks for your patience, we do appreciate it. 

      Merry Christmas from the Campus team. x

      DECEMBER UK - ORDERS - DESPATCH & PROCESSING TIMES

       - Orders placed on, or before, Friday 1st December were despatched up until Monday 18th December using a Royal Mail 48 hour tracked delivery service to all UK addresses.

      - We continued to process orders placed after 1st December, however we cannot guarantee despatch or delivery dates before Christmas. 

      
      DECEMBER - EU & INTERNATIONAL ORDERS - DESPATCH & PROCESSING TIMES

       - Orders placed on, or before, 17th November were despatched up until Wednesday 13th December. However, we cannot guarantee pre-Christmas delivery as this can vary depending on the destination and/or postal service.

       - Orders placed after 17th November will be despatched after Christmas, in January 2024. From experience we have found that posting close to Christmas results in a high percentage of overseas deliveries being delayed, held in customs, lost or damaged in transit. Therefore we will hold these parcels back and despatch them after the Christmas period.

• There's a problem with my order
  • I didn't get my receipt email

    • Where can I find it?

      Please check your junk/spam folder, as sometimes our receipts end up there. Search for messages from orders@campusclothing.co.uk or the subject line “Graduation Merchandise Order Receipt”. If you are still unable to find your order confirmation email, your email address may have been inputted incorrectly when placing your order. 
      
      We would therefore advise that you contact us if you have not received your order confirmation email within 48 hours of placing your order.
      
      Please contact us on the form below and include as much information as possible so we can track down your order and send on the relevant details to you.
      
      Full Name, Postcode, Email address.
      
      Please be patient when waiting for a reply, we are a small team and will get back to you as soon as we can. 
      Thank you

  • Something is missing from my order

    • What might have happened to it?

      We send each sort of item to you as soon as it’s ready. If you have ordered more than one item, please check your receipt or order confirmation email for their individual dispatch dates. If you ordered two or three identical items and only one has arrived, then please contact us using the form at the bottom of the page so that we can look into this for you.

  • I've received something that's broken/faulty

    • How can I send it back to you?

      
      Firstly, if you feel you may have received a faulty item, please accept our apologies.
      
      Please contact us using the form below so that we can advise you further.
      
      In line with our faulty goods policy, if any items are found on arrival to have a fault, they must be sent back to us within 14 days of receipt and must not have any signs of 'wear and tear'. The item must therefore be unworn and in the same condition as received.
      
      Please note that if your item is over 6 months old, it is no longer covered by our Faulty Goods policy.  This is in line with Trading Standards guidelines which stipulate that any fault in garments that are over 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.
      

• What about my data?
  • What do you use it for?

    • Campus and Data Protection

      Campus is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We only use the data you give us in order to fulfil your order, and nothing else.

  • Who do I contact about it?

    • Who's in charge of my data?

      If you have any questions, or would like to exercise any of the rights mentioned below, then send a message to our appointed person, Daniel Simmonds. He is available at admin@campusclothing.co.uk
      
      
      Privacy Policy

• Personalisation
  • Name Highlight

    • What name will appear on the artwork?

      If you chose to pay for this extra personalisation option, the name you enter in the 'Name Highlight' field will be matched to the name provided to us by your Institution from the official names list. This means that nicknames and abbreviations will not be highlighted, although you can add these on the sleeve or chest as an additioanl personaluisation.  In many instances middle names will not appear. If you want to change your mind you must let us know within 2 days of purchase and we will refund you for the highlight name.

      The name highlight is printed in red on all garments, unless otherwise requested.  If you would like a different colour or have any questions, please send us an enquiry using the form below. We will get back to you as soon as we can. Thank you.

  • Extra Personalisation

    • Sleeve Print, Chest Print, Hood Print

      You can choose to add extra personal embellishments to your garments. 

      Each additional personalisation is just £9.95 and is printed in CAPITAL letters.

      Sleeve Print

      Add a name, initials, subject or faculty to the sleeve for an extra special touch. 
      Sleeve prints will be matched to the colour of the artwork printed on the back of your hoodie. 

      13 characters approx. otherwise the print becomes too small.

      Chest Print

      Choose to add your initials on the front chest of your garment. 3 characters max.

      Hood Print

      Choose to add your intitals on either side of the hood. 3 characters max.

       

      If you have any questions, please send us an enquiry using the form below. We will get back to you as soon as we can. Thank you.

• I haven't received my confirmation email?
  • I haven't received my confirmation email?

    • I haven't received my confirmation email?

      If you haven't received your order confirmation email, then please check in your Junk / Spam inbox folders. Sometimes our emails end up in there.
      
      If you still can't find it, please contact us on the form below and include as much information as possible so we can track down your order and send on the relevant details to you.
      
      Full Name, Postcode, Email address.
      
      Please be patient when waiting for a reply, we are a small team and will get back to you as soon as we can. 
      Thank you

• Size Guide
  • What sizes are Campus hoodies and t-shirts?

    • There are small differences in measurements between Luxury and Standard hoodies.

      Please view our Size Guide and Product Care page for full information about our product measurements for all our hoodies and T-shirts and confirm what size will fit you.

      Please ensure you order the correct size.

• Washing Instructions
  • How do I keep my printed garments perfect?

    • Please follow the below instructions when washing your printed garments:

      • Wash at 30
      • Do not tumble dry
      • Iron inside out and not on the print!

• What if my name is missing from the graduate list?
  • What if my name is missing from the graduate list?

    • 'Add Name' Service

      We offer a complimentary 'Add Name' service for garments that are printed with full graduate names on the back. This means, if you cannot find a graduate name listed in the 'Check Graduate Name is on the Artwork' field, then you can add a name and we will print it on the back of the garment (alongside other graduates names). Please note: for the Luxury Graduation Hoodie product, we can only add names to the Light Dusty Grey hoodie. 

• Christmas Post & Delivery
  • Christmas Post & Delivery

    • Christmas Delivery

      PLEASE NOTE: Re-opened from Wednesday 3rd January 2024. 

      We will be responding to all email enquiries from the 3rd January onwards, and your email should be dealt with within 48 hours of this date. Please do not send multiple email enquiries, as this will slow down our customer service team.

      ORDER TRACKING INFORMATION

      If you enquiry is regarding order tracking, please check your spam/junk folders, as sometimes these automated emails go into these folders and are hidden.

      ORDER PROCESSING TIMES
      Orders can take up to 28 days to be processed - as per our Terms & Conditions. You will receive an email notification once we have despatched your order. You should also receive an email from the Royal Mail or DHL with a link to the tracking information, this will enable you to trace your package through the postal system (please check junk/spam folder too).

      Many thanks for your patience, we do appreciate it. 

      Merry Christmas from the Campus team. x

      DECEMBER UK - ORDERS - DESPATCH & PROCESSING TIMES

       - Orders placed on, or before, Friday 1st December were despatched up until Monday 18th December using a Royal Mail 48 hour tracked delivery service to all UK addresses.

      - We continued to process orders placed after 1st December, however we cannot guarantee despatch or delivery dates before Christmas. 

      
      DECEMBER - EU & INTERNATIONAL ORDERS - DESPATCH & PROCESSING TIMES

       - Orders placed on, or before, 17th November were despatched up until Wednesday 13th December. However, we cannot guarantee pre-Christmas delivery as this can vary depending on the destination and/or postal service.

       - Orders placed after 17th November will be despatched after Christmas, in January 2024. From experience we have found that posting close to Christmas results in a high percentage of overseas deliveries being delayed, held in customs, lost or damaged in transit. Therefore we will hold these parcels back and despatch them after the Christmas period.

• How long will my order take?