Contact Us

How can we help you?

Your question may already be answered, please check in the list below. The most frequently asked questions are nearest the top. If your solution isn't there then please submit your question using the form at the bottom and we'll reply as soon as we get the chance.

  • I need to make a change to my order.
    • I need to update my address with you
      • How can I change my address?

        If you wish to change your delivery address, you have a 7 day cooling off period, as after this time, the item will go into production.

        However, please contact us on the 'contact form' below if you would like to check if this can be changed after this time.

        All orders that have already been dispatched, we are unable to make any changes.  

    • Can I change my garment size or colour?
      • What's the best way to do this?

        Your order details are confirmed in your order confirmation email, sent to you when placing your order.  If you notice that the size or colour of your garment is incorrect, you are able to make changes to your order up to 7 days after the order was placed.  Please contact us asap on the 'contact us' form below.

        Once you have received your item and you would like to exchange for a different size or colour, we can only exchange if we have stock available.  We are unable to exchange items which have an extra personalization.

  • Postage and Delivery
    • How We Post
      • Advice on Postage

        All our Domestic packages are sent Royal Mail 2nd class.  Our International packages are sent Royal Mail 1st Class.  These are NOT tracked services!

        UK postage:  £4.50
        Europe-wide postage:  £8.95
        Worldwide postage:  £11.95

        The estimated dispatch date for your order is printed on your order confirmation email. Generally it’s 28 days for garments and 14 days for all other items.  July and August are extremely busy times for us, so please have patience if your order is delayed by a day or two.

        Hoodies don’t fit through letterboxes, so please ensure your parcel can be left somewhere safe by the postman.

        For International Countries that require a telephone number for the local delivery company, please ensure this is entered between the address lines and not just in the 'Telephone Number' field.  As some Countries will require this to be able to deliver your item.

    • I've moved house while waiting for my order
      • How can I get my package redirected?

        Have you moved out since your order was placed?

        Please contact us as soon as possible if you will be moving before your item is due to be dispatched.  Once the order has gone into production, after the 7 day cooling off period, it may not be possible to change the details.

        If you have already moved out and think your order has been sent to your old address, please contact the old property before contacting us.  There is a small chance that your parcel will be returned to us but it can often take several weeks to find its way back in the post.

    • I think my order is lost in the post
      • How can I find out where it is?

        Did you know – Over 40% of “Lost” parcels are waiting with a neighbour or at your local Royal Mail Delivery Office. Not all posties will leave a “Sorry We Missed You” card, so your first step before contacting us should be to drop into your local Delivery Office with a piece of ID and proof of address.  Be quick though – they only keep them for two weeks before they send them back to us, which can take between 4-9 weeks, depending on the country originally dispatched to.

        You must contact us within the 4 weeks of receiving your dispatch email, to inform us that your item has not reached you.

    • When will my order be sent out?
      • What are your dispatch times?

        Do check your Junk/Spam folder for emails from
        we’ll email you when your order is ready but our emails don’t always reach your Inbox.

        The estimated dispatch date for your order is printed on your Order Receipt, which was emailed to you when you placed your order.  Generally it’s 28 days for garments and 14 days for all other items.  July and August are extremely busy times for us so please have patience if your order is delayed by a day or two.

  • There's a problem with my order
    • I didn't get my receipt email
      • Where can I find it?

        Please check your junk/spam folder, as sometimes our receipts end up there. Search for messages from or the subject line “Graduation Merchandise Order Receipt”.  If you are still unable to find your order confirmation email, your email address may have been inputted incorrectly when placing your order.  We would therefore advise that you contact us if you have not received your order confirmation email within 48 hours of placing your order.

    • Something is missing from my order
      • What might have happened to it?

        We send each sort of item to you as soon as it’s ready.  If you have more than one kind of item on order, such as a Personalised Mug and a Graduation Bear, please check your receipt for their individual dispatch dates.  But if you ordered two or three identical items and only one has arrived then please contact us using the form at the bottom of the page, it’s likely that we forgot to send one of your items.

    • My garment is the wrong size
      • What can I do about it?

        All of our graduation products are printed to order and to your personal requirements, therefore we do not hold stock for exchanges. It is your responsibility to ensure that the correct size and colour of garment is purchased/ordered. If the size is found to be unsuitable we cannot refund. We may be able to exchange if we have a suitable garment in stock - Please contact us to check.

        If the garment you receive does not match the size guide then this is a manufacturing fault. Therefore please contact us as soon as possible so that we can rectify this.

    • The logo on my garment is wrong
      • Is that normal?

        Our aim is to maintain continuity of front logo design. However, occasionally production runs or supply chain issues means front logos on our garments may differ to that seen at graduation stands or online. If you are not happy with this, please request a refund within 7 days of your order being placed. We may be able to add an additional logo to your garment - Please get in touch with us and we will try our best to accommodate you.

    • I've received something that's broken/faulty
      • How can I send it back to you?

        First, if you feel you may have received a faulty item, please accept our apologies.  Please contact us using the form at the bottom of this page and we'll sort out your issue. 

        Please note that if your item is over 6 months old, it is no longer covered by our Faulty Goods policy.  This is in line with Trading Standards guidelines which stipulate that any fault in garments that are over 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.

  • Returning items or cancelling my order
    • Returning my Items
      • How can I send something back to you?

        Please read the points below carefully, because the rules for returning personalised items are different than those for non-personalised ones.

        Personalised Items:
        First of all, if we have made a mistake with your order or your item is damaged then of course we will happily replace it and refund your postage.  This also holds true if the size of the garment you receive does not match the size you saw when you ordered.  Please use the form at the bottom of this page to arrange the return of an item that's not correct.   If, however, you change your mind about a personalised item after you have received it then we can only make a replacement if we happen to have your desired item in stock.

        Non-personalised items:
        A non-personalised item is subject to the normal rules, and can be returned for a full refund up to 28 days after you receive it in the post.

    • Cancelling an order
      • I've changed my mind. What can I do?

        If you have changed your mind and wish to cancel your order, you must do so by contacting us via our 'contact us' form below, within our 7 day cooling off period. After this time, refunds for personalised items will not be made.

  • What about my data?
    • What do you use it for?
      • Campus and Data Protection

        Campus is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection.  We only use the data you give us in order to fulfil your order, and nothing else.

    • What are my rights?
      • And how do I exercise them?

        Right to Erasure.

        We will remove any personally identifiable information about you from our database, if you ask.

        Subject Access Requests

        We will send you a file containing all the information we hold about you, if you ask.

        No transfer of data.

        We don’t transfer your information to anybody else.

        Just contact us if you want to exercise any of these.

    • Who do I contact about it?
      • Who's in charge of my data?

        If you have any questions, or would like to exercise any of the rights mentioned below, then send a message to our Appointed Person, Daniel Simmonds.  He is available at