How can we help you?

Please work yourself from the top to the bottom. Most frequently asked questions are nearest the top.

  • I need to make a change to my order.
    • I need to update my address with you
      • How can I change my address?

        If you notice that your order isn’t how you wanted it to be then you can change your item size, colour or delivery address online, up to 14 days after your order was placed.  It’s very easy – just choose the “Login” link at the top of this page and the rest is simple.  Your login details are in your order receipt, which was emailed to you at the time of your order.  Search your Inbox for Campus Merchandise Order Receipt or messages from orders@campusclothing.co.uk to find it.  If you want to change your order after this time, do call us on 03333 403474 – sometimes we have a small stock of leftover garments from a graduation, and one of these might be right for you.

    • Can I change my garment size or colour?
      • What's the best way to do this?

        If you notice that your order isn’t how you wanted it to be then you can change your item size, colour or delivery address online, up to 14 days after your order was placed.  It’s very easy – just choose the “Login” link at the top of this page and the rest is simple.  Your login details are in your order receipt, which was emailed to you at the time of your order.  Search your Inbox for Campus Merchandise Order Receipt or messages from orders@campusclothing.co.uk to find it.  If you want to change your order after this time, do call us on 03333 403474 – sometimes we have a small stock of leftover garments from a graduation, and one of these might be right for you.

  • Postage and Delivery
    • How We Post
      • Advice on Postage

        All our Domestic packages are sent Royal Mail 2nd class.  Our International packages are sent Royal Mail 1st Class.  These are NOT tracked services!

        Regardless of the number of items you order, the flat rate for UK Postage is £4.50.  Europe-wide postage is £8.95 and Worldwide postage is £11.95.

        The estimated dispatch date for your order is printed on your Order Receipt, which was emailed to you.  Generally it’s 28 days for garments and 14 days for all other items.  July and August are extremely busy times for us so please have patience if your order is delayed by a day or two.

        Hoodies don’t fit through letterboxes, so please ensure your parcel can be left somewhere safe by the postman.

    • I've moved house while waiting for my order
      • How can I get my package redirected?

        Have you moved out since your order was placed?  As long as your order has not yet been sent to you, you can change your delivery details online.  It’s very easy – just choose the “Login” link at the top of this page and the rest is simple.  Your login details are in your order receipt, which was emailed to you at the time of your order.  Search your Inbox for Campus Merchandise Order Receipt or messages from orders@campusclothing.co.uk to find it.

        If you have already moved out and think your order has been sent to your old address then you may have to place another order with us.  There is a small chance that your parcel will be returned to us but it can often take several weeks to find its way back in the post.

    • I think my order is lost in the post
      • How can I find out where it is?

        Did you know – Over 40% of “Lost” parcels are waiting with a neighbour or at your local Royal Mail Delivery Office. Not all posties will leave a “Sorry We Missed You” card, so your first step before contacting us should be to drop into your local Delivery Office with a piece of ID and proof of address.  Be quick though – they only keep them for two weeks before they send them back to us, which can take another two weeks.

        If you still can’t find your package then please do get in touch to see what might have happened to it, because it may have been returned to us for some other reason.

    • When will my order be sent out?
      • What are your dispatch times?

        Do check your Junk folder for emails from orders@campusclothing.co.uk; we’ll email you when your order is ready but our emails don’t always reach your Inbox.  The estimated dispatch date for your order is printed on your Order Receipt, which was emailed to you when you placed your order.  Generally it’s 28 days for garments and 14 days for all other items.  July and August are extremely busy times for us so please have patience if your order is delayed by a day or two.

  • There's a problem with my order
    • I didn't get my receipt email
      • Where can I find it?

        Please check your Junk folder, sometimes our receipts end up there.  Search for messages from orders@campusclothing.co.uk or the Subject line “Graduation Merchandise Order Receipt”

    • Something is missing from my order
      • What might have happened to it?

        We send each sort of item to you as soon as it’s ready.  If you have more than one kind of item on order, such as a Personalised Mug and a Graduation Bear, please check your receipt for their individual dispatch dates.  But if you ordered two or three identical items and only one has arrived then please contact us using the form at the bottom of the page, it’s likely that we forgot to send one of your items.

    • My garment is the wrong size
      • What can I do about it?

        We’ve picked and printed your garment just for you, so if your garment arrives and you decide you’d like something tighter or looser instead then we have to print another.  We take care to give you all the information you need to choose the correct size of garment because situations like this are costly and inconvenient for both of us.  This is why we don’t automatically offer a replacement if you don’t like the size of the garment you receive.

        There are exceptions, though.  We occasionally have leftover stock from your graduation, and if we happen to have your new size in stock then we’ll happily exchange it for you.  We can also, for a small fee, print a new one in your chosen size.  Naturally, if the garment you receive doesn’t match the size guide you saw when you ordered it then this is a manufacturing fault and is totally our responsibility.  Please return it; we will send you a replacement and refund your postage.

    • The logo on my garment is wrong
      • Is that normal?

        We try our best to make sure the item you receive is the same as the item you saw, but garment printing is a tricky thing.  We use screen printing to make our University logos, and setting up the machine and artwork takes us well over an hour.  It’s not always possible for us to do this for a single garment.  If this is the case, your order will be printed with our generic Campus Clothing logo.

    • I've received something that's broken/faulty
      • How can I send it back to you?

        First if you feel you may have received a faulty item, our apologies.  Please contact us at orders@campusclothing.co.uk or call on 03333 403474 and we'll sort out your issue. 

        Please note that if your item is over 6 months old, it is no longer covered by our Faulty Goods policy.  This is in line with Trading Standards guidelines which stipulate that any fault in garments that are over 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.

  • Returning items or cancelling my order
    • Returning my Items
      • How can I send something back to you?

        Please read the points below carefully, because the rules for returning personalised items are different than those for non-personalised ones.

        Personalised Items:
        First of all, if we have made a mistake with your order or your item is damaged then of course we will happily replace it and refund your postage.  This also holds true if the size of the garment you receive does not match the size you saw when you ordered.  Please email rachel@campusclothing.co.uk or call 03333 403474 to arrange the return of an item that's not correct.   If, however, you change your mind about a personalised item after you have received it then we can only make a replacement if we happen to have your desired item in stock.

        Non-personalised items:
        A non-personalised item is subject to the normal rules, and can be returned for a full refund up to 28 days after you receive it in the post.

    • Cancelling an order
      • I've changed my mind. What can I do?

        If you change your mind then you are welcome to cancel your order.  Contact us within 14 days, ideally by calling 03333 403474, and we’ll give you a full refund.  After 14 days are over your item will have entered the production stage, and regrettably a refund will no longer be possible.